Returns, refunds and custom orders

Last updated 4 November 2026

Your rights

If something is faulty, not as described or not fit for purpose, you're entitled to a repair, replacement or refund under the Australian Consumer Law. Nothing on this page limits that. See our warranty for how to claim.

Change of mind: wrap film and PPF

We accept change-of-mind returns on rolls that are unopened, unused and in their original sealed packaging, if you tell us within 14 days of delivery. You pay the return freight. Once the roll is back and checked, we refund the price you paid.

We can't take change-of-mind returns on rolls that have been opened, cut or installed, because we can't resell them.

Order a swatch first

Colours look different on every screen, and our factory colour matches are close matches, not exact. If the shade matters, order a swatch before you buy a roll.

Custom and made-to-order wheels

Made-to-order wheels are built to your car and your spec, so they work differently:

• A 50% deposit locks in the spec and starts production.
• You can change or cancel for free within 24 hours of signing the spec sheet, as long as production hasn't started. We refund the deposit in full.
• Once production starts we can't offer change-of-mind refunds, because the wheels are made for your car.
• We send a QC video of your finished set. The balance is due after you've seen it, before the wheels ship.
• If the wheels don't fit the car you gave us, our fitment guarantee covers it.

In-stock wheels

In-stock wheel sets can be returned for change of mind within 14 days of delivery, if they're unused, unmounted (no tyres fitted, no marks from fitting) and in their original packaging. You pay the return freight. We refund once they're back and checked.

Sourced parts

Parts we source to order are covered by the terms on your quote. Change-of-mind returns depend on the supplier. If returns aren't possible for a part, your quote will say so before you pay.

How to return something

Contact capocustomgc@gmail.com or 0434 500 460 with your order number before sending anything back. We'll confirm the return address and what to include. Refunds go back to your original payment method, usually within 5 business days of the return being approved.